Terms and Conditions

Welcome to Tricks and Licks! These Terms and Conditions govern your use of our website www.tricksandlicks.com and the purchase of our products. By accessing our website or placing an order, you agree to abide by these terms.

1. General Information

  • This website is operated by Chinar Foods India Regd.

  • By using this site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

  • We reserve the right to update, modify, or replace any part of these terms without prior notice.

2. Product Information & Availability

  • We make every effort to display product descriptions, images, and pricing accurately. However, minor variations may occur.

  • Product availability is subject to change, and we reserve the right to discontinue any product at any time.

  • Prices listed are in INR (Indian Rupees) and include applicable taxes unless stated otherwise.

3. Ordering & Payments

  • By placing an order, you agree to provide accurate and complete information.

  • We accept various payment methods, including credit/debit cards, UPI, and digital wallets. Payments are securely processed through third-party payment gateways.

  • If your payment is declined, we will not process your order.

4. Shipping & Delivery

  • Orders are processed within 1-2 business days and shipped via our partnered logistics providers.

  • Estimated delivery times:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days (extra charges apply)

  • We are not responsible for shipping delays due to unforeseen circumstances, courier issues, or incorrect addresses provided by the customer.

5. Returns & Exchanges

  • We do not offer refunds, but exchanges are allowed for unopened products within 7 days of purchase.

  • Customers must bear the return shipping costs unless the product is defective or damaged upon arrival.

  • To request an exchange, email us at info@tricksandlicks.com with your order details.

6. Cancellations & Order Modifications

  • Orders can only be canceled within 12 hours of placement. Once dispatched, they cannot be canceled.

  • If you need to modify an order, contact us immediately. We will do our best to accommodate your request.

7. Intellectual Property

  • All content on this website, including images, logos, product names, and text, is the property of Chinar Foods India Regd and is protected under copyright laws.

  • Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.

8. User Conduct & Restrictions

By using our website, you agree not to:

  • Use the site for illegal activities or fraudulent transactions.

  • Interfere with the website’s functionality or attempt to gain unauthorized access.

  • Post misleading reviews, comments, or spam.

We reserve the right to terminate user access for violations of these terms.

9. Limitation of Liability

  • We strive to provide safe, high-quality products. However, we are not responsible for any allergic reactions or adverse effects caused by our products. If your pet has special dietary needs, consult a veterinarian before use.

  • In no event shall Tricks and Licks / Chinar Foods India Regd be liable for indirect or incidental damages arising from product use or website access.

10. Governing Law

  • These Terms and Conditions are governed by the laws of India.

  • Any disputes arising from your use of our website shall be subject to the jurisdiction of the courts in Delhi, India.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:
 📧 Email: info@tricksandlicks.com